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IT Applications Manager

Location: Main Campus (Singapore)
Functional area: IT
Employment type: Full-time
Job type: Permanent
IT Applications Manager
(42hours/week)
Commencing as soon as possible
 
The German European School Singapore (GESS) is a multi-lingual, not-for-profit, international school in Singapore with a distinct European flavour. At our two green campus locations GESS provides international education to 1,550 students of more than 50 nationalities from Pre-School to Grade 12. Since its foundation in 1971, the school has evolved into a school with two sections: as an authorised IB World School our European Section offers tuition in English for students from three years old to high school across all three IB programmes, the PYP, the MYP and the IB Diploma. As an accredited ‘Excellent German School Abroad’, the German Section of GESS offers all major German school leaving certificates. GESS is a private school association led by an elected committee and the school management. Currently, more than 300 full and part-time staff are employed at the school.  In August 2018, GESS will move to a new site in central Singapore to a purpose built, brand new school campus.

 
Responsibilities:
  • Actively acquire, implement and communicate support level plans to accommodate a successful IT Data and Application Systems Management
  • Actively provide operational support for all aspects of IT domain and Counter, Telephone, Remote or Desk-side troubleshooting and support to users if required
  • Actively ensure proper turnover and escalation of all open support issues to meet above expectations of any service level agreements of the IT department
  • Actively troubleshoot escalated Application issues and proactively work with vendors and endeavor to solicit workable resolution in good time
  • Monitor availability and performance for a successful IT Applications
  • Create and update support tickets
  • Maintain an active communication, provide status updates to rollouts and support issues
  • Maintain Service Desk knowledgebase, update IT Ticket KB and IT documentation
  • Author and update Setup, Tech and User documentation on systems/services that are being deployed
  • Actively maintain to upkeep and make current all inventory for devices, equipment, software and tools
  • Provide assistance to users including training, trouble-shooting and advice on acquisitions
  • Proactively work with inter/intra departments and other stakeholders for configuration/integration/implementation and other related works to sustain IT operations and to facilitate the launch of pilots or new initiatives
  • Perform other duties as assigned
Requirements:
  • University Degree in Information Technology or equivalent
  • 2 years of experience in similar environment within IT Applications
  • Excellent spoken and written English language
  • Enthusiastic, punctual, take initiative and ownership of assigned tasks, fulfilling of tasks under time pressure and independent and a team player.
  • Ability to adjust to changing business requirements
  • Ability to prioritize and manage across multiple, often time-sensitive initiatives
  • Exceptional organizational, communication, leadership, and stakeholder service skills
  • Profound expertise in Microsoft Windows/AD/Azure/Cloud/Sharepoint/Office 365, PowerShell, IT-Automation, Filewave, School information Management and Learning Management solutions.
We offer an exciting working environment in an international and cooperative team. Your application should include a letter of application, your complete resume, salary expectations and a recent photo. Please indicate your reasons for applying for the position. 

As in any professional international school, GESS has a Child Protection Policy. Our recruitment process reflects this policy in that we ask for a police clearance check and further background checks for shortlisted candidates.

Please note, that only shortlisted candidates will be notified. The School reserves the right to appoint prior to the application deadline.
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