Open Positions

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IT Engineer (L1)

Location: Dairy Farm Campus (Singapore)
Functional area: IT
Employment type: Full-time
Job type: Permanent
IT Engineer (L1)
(42hours/week)
Commencing as soon as possible
 
The German European School Singapore (GESS) is a multi-lingual, not-for-profit, German international school in Singapore with a distinct European flavour. As an accredited ‘Excellent German School Abroad’, the German Section of GESS offers all major German school leaving certificates. Our European Section offers tuition in English for students from grade 1 - 12 across all three IB programmes (the PYP, the MYP and the IB Diploma Programme) as an authorised IB World School. Children aged 18 months onwards can enroll in our Preschool where children are following the PYP programme in German-speaking, English-speaking or bilingual groups. In addition to an outstanding academic education, GESS strives to teach students community values such as respect, openness and inclusion. Currently, more than 1600 students are learning at GESS supported by more than 400 full time and part time academic and administrative staff members. In August 2018 GESS moved to Dairy Farm Road to a modern new school campus located in a popular residential area at the edge of Singapore’s largest nature reserve and with very good access to the public transport system.
 
Responsibilities:
  • Actively acquire, implement and communicate support level plans to accommodate a successful IT Helpdesk Support Administration.
  • Actively provide level 1 technical and operational support for all aspects of IT domain and provide Counter, Telephone, Remote or Desk-side troubleshooting and support to users
  • Ensure proper turnover and escalation of all open support issues to meet above expectations of any service level agreements of the IT department
  • Actively troubleshoot escalated IT issues and proactively work with vendors and endeavor to solicit workable resolution in good time
  • Promote the usage of IT resources to school staff, author training documentation for staff
  • Monitor availability and performance for a successful IT Operations
  • Create and update IT- support tickets
  • Maintain an active communication, provide status updates to rollouts and support issues
  • Actively maintain to upkeep and make current all inventory for devices, equipment, software and tools
  • Provide assistance to users including training, trouble-shooting and advice on acquisitions
  • Proactively work with inter/intra departments and other stakeholders for configuration/integration/implementation and other related works to sustain IT operations and to facilitate the launch of pilots or new initiatives
  • Perform other duties as assigned
Requirements:
  • Bachelor Degree in Information Technology or equivalent
  • 2 years of experience in similar environment within IT operations
  • Knowledge in networking and domain management, DNS, and wireless technology
  • Excellent spoken and written English language
  • Enthusiastic, punctual, take initiative and ownership of assigned tasks, fulfilling of tasks under time pressure and independent and a team player.
  • Ability to adjust to changing business requirements and make decisions with limited information rapidly
  • manage across multiple, often time-sensitive initiatives Ability to prioritize and
  • Exceptional organizational, communication, leadership, and stakeholder service skills
  • Knowledgeable in Apple products, Cisco Switches/Routers, Network Printers, Microsoft Windows/AD/Azure/Cloud/Sharepoint/Office 365, IT-Automation, Audio/Video
​We offer an exciting working environment in an international and cooperative team. Your application should include a letter of application, your complete resume, salary expectations and a recent photo. Please indicate your reasons for applying for the position. 

As in any professional international school, GESS has a Child Protection Policy. Our recruitment process reflects this policy in that we ask for a police clearance check and further background checks for shortlisted candidates.

Please note, that only shortlisted candidates will be notified. The School reserves the right to appoint prior to the application deadline.
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